Return Policy
Return for Khaazay
Our Return & Refund Policy describes how Khaazay manages product returns, exchanges, and refunds. This policy applies when you visit the store https://khaazay.com. The whole concept is to enable a seamless and equitable process for returning things to our clients.
About khaazay
Khaazay is a Dubai, UAE-based online E-Commerce company. We are customer-focused and quality-oriented in our line of our products. We aim to deliver our commitment to high levels of trust, confidence and satisfaction in all our business transactions.
Eligibility for Returns
You can request a return if:
- You receive a defective product
- You received the wrong product.
- There is no direct match of the product with the description on the website.
- Return the product within 7 days after receiving it.
Return Conditions
In order to get a return, the product have to meet the following conditions:
- The product is in its original packaging, unused,unpainted
- The product is in its original packaging.
- The product is returned with all tags, labels.
- Purchase proof/Order Number is provided.
We do not accept returns for products that have been used or modified in any manner.
Non-returnable Items
- Personal care and hygiene products
- After Final Sale
- Promotional items, gift cards
- Products damaged
Before taking any decision regarding the request for return please check the product details.
How to Request a Return
Follow mentioned simple steps below for requesting a return:
- Visit https://khaazay.com/contact-us/
- Please share your order number and the reason for your return.
- Uploaded clear pictures of the product if damaged/correct
- Our support staff will look at your request.
- We respond within 2-3 business days.
Return Approval Process
Following consideration of your request:
- We approve the return if it meets the moment satisfaction policy
- We exchange return instructions via email or telephone.
- Ensure the product is shipped in time as per the timeline provided.
Customers have to pack the things nicely to avoid damage during the return shipping.
Return Shipping
- Visit https://khaazay.com/contact-us/
- Please share your order number and the reason for your return.
- Uploaded clear pictures of the product if damaged/correct
- Our support staff will look at your request.
- We respond within 2-3 business days.
Return Approval Process
Following consideration of your request:
- We approve the return if it meets the moment satisfaction policy
- We exchange return instructions via email or telephone.
- Ensure the product is shipped in time as per the timeline provided.
Customers have to pack the things nicely to avoid damage during the return shipping.
Return Shipping
- Customers handle return shipping unless the problem is our fault.
- Khaazay is not responsible for shipping costs on returns initiated due to personal preference.
- We recommend the use of a trackable courier service.
- Khaazay is not responsible for losses of return shipments.
Delayed or Missing Refunds
If you do not receive your refund:
- Check your bank account/payment account.
- Contact your payment service provider.
- Reach out to our support team.
- We help you until the problem is over.
Fraud Prevention
Khaazay keeps a check on all returns to ensure they are not misused. We may decline return requests if we identify repeated abuse and/or false claims.
Customer Responsibilities
Customers must:
- Bring details about the order accurately.
- Carefully follow the return instructions.
- Handle products with care.
- will lead to rejection.
Policy Updates
This Return Policy May Be Changed
Khaazay can change this Return Policy anytime. All updates will be posted here with an updated date. Continued use of the website is an indication of acceptance of the updated policy.
Contact Us
If you have any questions regarding re
Turns or refunds, contact us:
Website: https://khaazay.com/contact-us/
Address: Dubai, United Arab Emirates
Phone: +971 58 587 7351
Email: info@khaazay.com