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Refund Policy

Refund Policy for Khaazay

Our Refund Policy describes how Khaazay handles refunds concerning orders placed within Khaazay at https://khaazay.com. The policy becomes binding to you when you buy our product through our website. We aim to create a fair refund process which maintains transparency and provides simple instructions.

About Khaazay

Khaazay provides online e-commerce services to customers for people in Dubai, United Arab Emirates. The company builds customer trust by providing products of high quality and conducting its business activities with complete transparency. Our organization processes refunds in accordance with the consumer protection regulations that the UAE government has established.

When You Are Eligible for a Refund?

You can qualify for a refund if:

  • You are bamboozled with a damaged product
  • You receive any defective products
  • When the wrong product is delivered
  • The product is not what was described on the website.
  • We canceled your order due to a stock or operational issue.
  • You must submit the refund request within 7 days of receiving the product.

Conditions for Approval of Using the Refund

To get a refund, the product must satisfy the following conditions:

  • The product is left unused and unwashed.
  • The product must be returned in the proper condition that you received it while delivering.
  • Everything included with the main product has to be intact everywhere from labels to tags and to the accessories.
  • The product shows no damage caused by the customer.
  • You present proof of order number or proof of purchase.

The mentioned conditions should be maintained; otherwise, the refund is likely to be denied.

Products Not Eligible to be Refunded

We do not issue refunds for:

  • Personal care products or hygiene products
  • Items that are marked as Final Sale, or Non-Refundable
  • Gift Card or Promotional Items
  • Products that are damaged as a result of misuse or negligence
  • The return process only accepts products which must be in their original packaging.

Customers must examine all product information before they proceed with their purchase.

How to Request a Refund

Refund firewall creation requires users to complete these procedures.

  • Contact us through our website at https://khaazay.com/contact-us/
  • You need to provide your order number along with your refund request explanation.
  • You must upload clear visual evidence which shows the product arrived either damaged or incorrect.
  • Request within the refund period.

Our support team carefully considers all refund requests.

Refund Review Process

After receiving your refund request:

  • Our team checks the details of our order and issues.
  • We verify product images/return status.
  • We grant or deny refunds in accordance with this policy.
  • We respond within 24hrs to 48hrs of working days.

Return Requirement for Refund

For some products, we may require you to return the item before issuing a refund.

  • You have to ship after product approval.
  • The product must be securely packed.
  • You must proceed from the returning instructions by our team.

We do not issue refunds until we have collected and inspected the returned product.

Refund Processing Time

After approval:

  • We provide the refunds within 5 to 7 working days.
  • We offer refunds for the original payment method.
  • Banks/payment providers may take additional time to reflect the amount.

Refund timelines may vary depending on your payment provider.

Partial Refunds

In some cases, we will issue partial refunds if:

  • The product has some damage manifesting
  • The product misses accessories or packaging
  • The problem does not compromise the usability of products

We have communicated the partial refund details well before processing.

Order Cancellation Refunds

Refunds are available for orders that have been cancelled:

  • You cancel the order before it is sent to you
  • We canceled the order because of stock or system problems
  • We do not issue refunds for orders canceled after dispatch.

Delayed or Missing Refunds

If you do not receive your refund:

  • Check your bank up or payment account
  • Contact your payment service provider
  • Contact our customer support department

We provide help until the issue is resolved.

Prevention of Fraudulent and Refund Abuse

Khaazay traces refund activity to prevent abuse. We can deny refunds if we detect repeated false claims or abuse of our policies. This is useful in safeguarding the genuine customers and business integrity.

Customer Responsibilities

Customers must:

  • Inspect products at the time of delivery
  • Raise refund requests within the time allotted
  • Give accurate order information
  • Follow refund and return instructions

Refund rejection may be one of the consequences of failing to uphold these responsibilities.

Changes to The Refund Policy

Khaazay reserves the right to update this Refund Policy at any time. We post updates on this page with a date change—continued use and acceptance of the change by continued use of the website.

Contact Us

If you have questions about this refund

d Policy, contact us:

Website: https://khaazay.com/contact-us/

Address: Dubai, United Arab Emirates

Phone: +971 58 587 7351

Email:   info@khaazay.com